April 29, 2020
Good Morning! The service was amazing! Antonio was extremely kind and helpful. He messaged when he had a question and was very helpful. He did a great job getting all items that were available on my list and helped me carry them up to my apartment and was so thoughtful and everything was in perfect condition. Even the ice was still totally frozen. Perfect. Oh, yes, I am already spreading the word of your wonderful service and I so appreciate this help! HHO is wonderful and Antonio was fantastic.
Mary Bayless
April 29, 2020
Recommendation for CFC Church and CCNations, food shopping, errands. We have used many delivery grocery systems during the quarantine. Like many reading this recommendation, we are in a high-risk group and just don’t want to risk going into a grocery store right now.
So, for what it is worth, we can wholeheartedly and enthusiastically recommend CFC to do your shopping and all errands. They supply a very detailed set of instructions, which are readily available on GringoPost. If you put their name in the search bar on top of the page their ads will appear. We submitted our grocery ‘wish’ list and they told us when they would be shopping and who would be handling it.
During the entire process we were updated constantly, they informed us of items that were out of stock and sent us pictures via our smartphones of what was available as possible substitutions. They can do this via WhatsApp or whatever way you prefer. We always knew where they were in the process, they even told us when they were approaching our building so we could be ready with our cart to upload our groceries.
It was the easiest, most professional and safest shopping process we have encountered, here or in the States. They offered multiple forms of payment and even brought change with them. They fully disclosed all costs up front, and gave us the receipt asking only that a donation be made to the church to continue their work with the poor.
The minimum ‘love gift’ is suggested at $10 for households. We were so impressed and grateful that we offered more. Why? Because they use these offerings to feed and support our community, it just seemed right.
It is times like these that you actually do yourself and our community a favor. There is a double benefit of employing a professional group to do your shopping and errands, who donate their profits to feed the poor in Cuenca. It is beyond a relief and it is a heartwarming feeling.
I always hesitate to give recommendations because sometimes success is fleeting. So, on Monday I gave them another assignment. My Instant Pot broke several weeks ago and I was able to find another supplier for it in Loja they were able to ship it to Cuenca, but only to the central Servientrega office. I asked and for a small fee they provided a temporary power of attorney letter, identification for the person picking up the package at Servientrega and delivered it to our home.
So, two interactions and two successes. We will definitely use them again.
Doug Morgan
April 28, 2020
Alexander Kaldor
Hi Rosa y Equipo HHO, how are you? I appreciate Antonio, yours and all the HHO team help during these difficult times. Everything was perfect, I received everything I ordered, in good condition, Antonio is a wonderful person, and yes I would highly recommend this service to others. I do hope though that this epidemic will end soon and I could meet Antonio, Rosa and the HHO team for lunch instead. …Thank you I am great full for your caring work, have a good night,
Alex
April 28, 2020
Hello Mano Amigo,
My order was perfect. A few items were not available at Supermaxi, but that cannot be helped. I appreciate your service. The person who shipped for me kept in touch with me via WhatsApp and the delivery went well. All my vegetables were very fresh. I was very happy and appreciative of your service. I will recommend you to friends. Thanks very much.
Patrick Woods
April 27, 2020
Recommendation for Helping Hand/CC Nation, shopping assistance
Antonio is a true gem. I have no home (and family) since they came to Cuenca. His shopping service at this time is a lifesaver. He shops carefully and makes sure your order is correct. If he is unsure or needs to substitute he will WhatsApp or call to be sure it is correct. He has taken care of our banking and bills. Trustworthy, timely, and makes the whole process easy and efficient. Do yourself a favor – make your life easier call HelpingHand. You won’t be sorry.
Sandra Kraft
April 18, 2020
Recommendation for Helping Hand, shopping and delivery service
This is a top-notch organization that shops and delivers groceries to your door. Antonio, Rosa and the HHO Team (Helping Hand) made this such an easy experience checking frequently with me by What’s Apps to be sure the products I wanted were correct. Antonio also double checked with me several times while he was at SuperMaxi and the pharmacy with photos from the items on the shelf in case substitutions were needed or several choices were available.
They were thorough, pleasant, responded quickly to email, and items were delivered in full the day after I contacted them.
I will continue using them and highly recommend this service.
Simply the Best.
Linda Sorrento
April 17, 2020
Linda Sorrento • 11 days ago
I just used this shopping and delivery service today and highly recommend it!
Antonio of Helping Hand is thorough and double checked with me several times on What’s App (with photos of on-the-shelf products) while he was in Super Maxi to be sure I got the selection I wanted, especially if a substitution needed to be made. He also will make trips to the pharmacy. Delightful, caring people who respond to email quickly (excellent English BTW).
I got my order the next day. Great customer service!
April 15, 2020
Burt Johnson • 13 days ago
I would also like to recommend these people. Very friendly, accurate, prompt, and flexible. I have never had someone else shop for me before, but I could get used to this…!
Burt Johnson • 11 days ago
I just want to note that I also used them last week, and was very impressed. I will be using them again in a couple weeks (we bought enough for 2+ weeks, at their suggestion)
SeneschalCuenca • 13 days ago
We have used their services twice and are very happy with the results. They stay in touch while shopping at SuperMaxi and send pictures and/or texts to clarify exactly what you want. In both instances they have delivered promptly-within a day of the order. They are very nice people, as well.
Mariscal Lamar 16-63 and Miguel Heredia.
Antonio and HHO Team: manoamiga3000@gmail.com +593 97 916 1784 / 099 841 0889
