If personal, concierge service, exceptional value and someone and a company going above and beyond your highest expectations mean anything to you then please read on. Our experience with Marco Leon and Cooperativa 23 de Julio has once again reminded us of why we came to Cuenca, why we remain impressed and what kind of business is possible here.
Opening our second CD with Cooperativa 23 de Julio in a year was an easy decision to make, the rate offered was exceptional and the financial institutions risk rating was more than acceptable. But what made our decision even more comfortable was the personal attention we have received over the past 10 months and the service Mr. Leon has afforded us.
On this particular occasion while opening our second CD with them Marco offered to pick us up at our house, drive us to the two cooperatives which held our funds to facilitate the transfer of the monies to his cooperative for our second CD. In one instance the scheduled power outage at the first Cooperativa’s office made an electronic transfer impossible for 3 hours. He immediately drove us across town to another office where our business was successfully conducted. At the second cooperativa there was a mistake on the transfer document, not of our doing. He picked us up the next day and helped us obtain a physical check to deposit.
Each of these issues would have meant undue delays and headaches and multiple trips to the cooperativa holding our funds had we tried to do this by ourselves. It would have meant two long and difficult days. Marco’s knowledge of the cooperative system, quick decisive responses to a variety of problems and ability to come at the problems from several angles helped solve several unforeseen issues we encountered. He solved the issues with speed, efficiency and absolutely no upset or hand wringing.
We then visited his office and with the same lightening efficiency he helped us open a CD. We moved from desk to desk quickly signed the considerable paperwork and within an hour we were done.
We have had experiences now with 1 bank and 4 cooperatives, nothing compares to the level of customer service that we have received from Cooperativa 23 de Julio. Whether it was responding to a refinement we suggested to their mobile app or mastering their online payment processing system, Marco has personally, quickly and efficiently handled our requests
Both Cooperativa 23 de Julio and Sr. Marco Leon, in our opinion deserve your consideration if you are considering doing business with an Ecuadorean Cooperativa or opening a CD. We all have horror stories about doing business in Cuenca or banking here, thankfully we can offer a truly inspiring experience of exceptional service and value. Nothing replaces your own due diligence in financial matters, but this place is definitely worth your consideration when shopping for banking services.
What should be mentioned about Marco is that he is a genuinely respectful, caring, and considerate professional. At no time in all of our interactions did we feel anything less than the most important person in the room. It was refreshing and definitely has spoiled us.
Cell WhatsApp +593 99 291 3161
mleon@coop23dejulio.fin.ec
Address: Cuenca
Contact information: mleon@coop23dejulio.fin.ec Cell WhatsApp +593 99 291 3161
Recommended by Doug Morgan: dour224@gmail.com
