Major Claro problem for expats

I am writing this as a service to local expats. No responses necessary, especially if you wish to challenge or debate this information.

I just returned from Claro after an attempt to update my Schwab Debit Card with a new expiration date. This is the exact same debit card I have used to pay Claro for the last 6-years. The only thing different is 4 new digits on the card, the new date and the security code. I just completed the same transaction with PuntoNet so, I know the problem is not with the card.

Claro rejected it, stating they want a local or international card, as if my Schwab card is not international! My response to Claro is not printable.

Just giving you a “heads up…”

Cuenca

Jari Holland Buck
jari@majesticwolf.com
5305 views
Apr 29, 2022 10
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Varsi Padayachee
Claro just debits my bank account each month. no problems. Just open a local bank account. Problem solved 0 0
Observer
"I just completed the same transaction with PuntoNet so, I know the problem is not with the card." Only if they used a manual card embosser (been there, done that). Years ago I did this with Banco de Quayaquil all the time. When they switched to "readers" I had to... Read more 0 0
Mark Karen Anderson
Just encoutered the same problem with Claro after using the same Canadian visa card since 2014. 0 0
Tomgreg
I pay Claro with my JEP debit card. No problems. 0 0
Jonathan Mason
You can also pay Claro with the JEP app from your cell phone. Very quick and easy 0 0
Frank
Same thing happened to us last year. Said bye-bye, headed straight to Movistar. Easier, better deal, the same, or better, service. 0 0
Observer
"This is the exact same debit card I have used to pay Claro for the last 6-years." Wrong. That card expired as you said. New expiration date = New card I receive SS from the U.S. via a bank debit card. The card has to be authorized for use in... Read more 0 0
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Pixelvt
and the price is thru the roof, 0 0
Randy Redbeard
That is me everyday... .my father too... . 0 0