Update on COVID Vaccines

Our Expat Services Center has been helping individuals register for the COVID vaccines. Up until recently, the system has been working well as individuals have been receiving text messages giving instructions on the time and place of the appointments. However, over this past week, there seems to have been some changes in how they are contacting individuals.

At the outset, the Ministry of Health, said they would contact individuals with a phone call and followed up by a text message and email notification. However, this past week, some individuals have just received a robo call with no follow up confirmation. For those who have challenges understanding Spanish on the phone, this has created some confusion and misunderstandings.

It seems that they are making these robo calls about three days prior to your scheduled appointment. We encourage anyone who receives one of these calls, and you do not understand the instructions to drop into our Services Center and we will try to confirm the details, so you do not miss your scheduled appointment. If you are unable to drop in to visit us, you can email us with a copy of the front and back and we can see if we can find out when your scheduled appointment is.

The Expat Services Center is a service of Foundation Hogar de Esperanza (Home of Hope). We are located at Mariscal Sucre 12-84 and Juan Montalvo. We are open Monday through Friday from 8 AM to 5:30 PM.

Garry Vatcher: services@hogaresperanza.org .

City: Cuenca
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