Problems with internet/phone/electricity/water/healthcare bills?

I am a law student at the University of Cuenca, I have finished all my courses and am writing my thesis, so almost-but-not-quite a lawyer. I can help you with any difficulties you are having with billing (facturas) for internet service, phone plans, electricity or water bills, coordination between hospitals and health insurance plans, etc.

I can take a look at your current internet or cell phone plan and see if there is a cheaper alternative. I am not a health insurance agent and do not represent insurance companies, but if you are having difficulties in communicating with a private insurance company and your agent isn’t being helpful, I can advocate on your behalf to get the health care benefits that you have paid for.

Internet and cell phone service providers periodically lower their monthly charges for internet packages, but existing customers must ask for the new, lower prices to receive them. Otherwise, the company will keep billing you at your originally contracted rate. Some ETAPA water customers are suddenly receiving bills of $90 or more after months of paying the normal $12-$15.

Do you need an advocate to fight for you in the event of billing errors? Do you just need someone to call your internet provider to report outages or slow internet or to request that a repair team come to your house to check the connection? I am not a technology expert and do not troubleshoot internet problems, but can help you with dealing with the internet provider to report slow internet or internet outages.

I recently assisted a same sex couple to JEP who were having difficulty opening a joint bank account (the U.S. marriage certificate was not accepted). I accompanied them to the Registro Central to get their marriage registered in Ecuador, and we then returned to the bank to open the joint bank account. The constitutional law in Ecuador has changed but sometimes businesses and banks have not yet updated their procedures to reflect the new law. My law school classes covered LGBTI legal matters in Ecuador and I am happy to assist expats with LBGTI questions.

I charge $10 an hour, but if it takes more than two hours to resolve your problem, there is a discount of 20%, to $8 an hour (so four hours would be $32). If we need to travel in person to an office and a taxi is needed, that will be extra (but is usually minimal). Let me be your advocate.

I will come to you, or we can meet in Cuenca. To be determined.

Paulina Urgiles: paulinaurgiles4@gmail.com 098 890 7549
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