Wire transfer issues through Pichincha

There are several great posts regarding wire transfers available in GP archives, but I’ve run into an issue I don’t see addressed. Wanting to invest in a credit union CD, we needed to use an intermediary bank (Pichincha) to get the funds to our account. According to the bank, the wire was returned the same (or next) day, for “internal policy reasons” (El giro fue devuelto al exterior por políticas internas.)

Unfortunately, it wasn’t returned to *our* account as, two weeks later, it’s still unaccounted for. JP Morgan is investigating from the US, but any Ecuadorian experience would be greatly appreciated.

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Sieg Braun