Fingerprints not acceptable for visa applications

I have had my fingerprints rejected three times and the person taking them the last time said there was not enough definition in my fingerprints and it wouldn’t work. I’m not getting great assistance from my visa person who tells me to just get a letter from the company and have it apostilled in the state they operate out of. That’s Texas where I just spent $350 getting something apostilled. Had I known, both would have been done at the same time. I’m hoping someone else already solved this problem.

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