Important information if you pay bills in Ecuador

The Superintendent of Banks issued a new directive that came into effect on January 1st. Although, it may not affect most expats, it is something you should be aware of. Any bill for a public service that is more than $76 must be paid electronically. You can no longer pay those bills in person at a bank or any place where you normally pay your bills. For instance, if your electricity bill is less than $76, you can pay as you normally do. However, if it is $76.01 or more, that bill must be paid electronically. This applies to IESS, water and all public services.

If you encounter this situation where you are unable to pay a bill, our Expat Services Center can pay it electronically for you. With our Red Activa and Western Union service, we can pay all your bills. If you are leaving for a trip or do not want the hassle of remembering to make payments, we also have an automatic bill pay service. We can also pay many other services such as rent, employees and more. You can have the confidence that all your bills are paid efficiently and on time.

Our Expat Services Center is located at Mariscal Sucre 12-84 and Juan Montalvo and is open daily from 8:30 AM to 5:30 PM. Expat Services Center is a service of Foundation Hogar de Esperanza and all proceeds go to support the work of the foundation. Drop in and discuss your payment needs with us.

Victor or Fernando: services@hogaresperanza.org 099 094 7611. Call after: 9 AM.

City: Cuenca

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