Recommendation for Mady Gonzalez, health insurance/medical facilitator

We first called on Mady to help us sign up for health insurance when we arrived here, about three years ago. When my husband collapsed seven months later, Mady was instantly available to tell me what hospital to go to, and then mediated between me and both the hospital and the insurance company. When I needed medical help a year later, Mady referred me to doctors and helped me file claims during the lockdown due to the pandemic. A few months ago, she scheduled my vaccination appointment. This week, when I thought I needed a doctor, she offered either a house call, or an arrangement for me to meet the doctor at the hospital. She followed up every hour or so that day to make sure everything went according to plan, asked me about medications and whether I needed help with that and generally stayed in touch to make sure I was okay.

All this with no charge to me. And I recently downgraded my insurance policy, so I’m sure she’s not making much money off me from the insurance company either.

Mady speaks perfect English, she has been available any hour of the day or night, and she is always cheerful and kind. I am so grateful to know I can have Mady by my side, whatever the problem. She’s on WhatsApp too.

Address: Ordoñez Lasso and los Alamos

Contact information: +593 98 630 4185

Recommended by Heather Griffiths: edithrossmae@gmail.com
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